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  2. Warranty and Return Material Authorization (RMA)

What is the warranty for my system?

This article lists warranty information for all Carmanah products.

Product warranties are as follows:


Gen 1 (legacy) 

Model Product Warranty Battery Warranty
R820 3 years 1 year
R829 3 years 1 year
R247 3 years 1 year

 

Gen 2 (legacy)

Model Product Warranty Battery Warranty
R820/R820C 3 years 1 year
R829/R829C 3 years 1 year
R247/R247C 3 years 1 year

 

Gen 3 (legacy)

Model Product Warranty Battery Warranty Warranty Change
R920 3 years 1 year

purchased after March 16th, 2016 - increased to 5 year warranty

R247-E 3 years 1 year purchased after March 16th, 2016 - increased to 5 year warranty
SC315 3 years 1 year purchased after March 16th, 2016 - increased to 5 year warranty

 

Gen 3 

Product Model Product Warranty Battery Warranty StreetHub Equipped
E Series R247-E 5 years 1 year  
E Series R820-E 5 years 1 year  
E Series R920-E 5 years 1 year  
E Series R829-E 5 years 1 year  
F Series R247-F 5 years 1 year  
F Series R820-F 5 years 1 year  
F Series R920-F 5 years 1 year battery warranty increased to match subscription length in years
F Series R829-F 5 years 1 year battery warranty increased to match subscription length in years
G Series R247-G 5 years 1 year  
G Series R820-G 5 years 1 year  
G Series SC315-G 5 years 1 year battery warranty increased to match subscription length in years
G Series R829-G 5 years 1 year battery warranty increased to match subscription length in years
  R838 5 years N/A  

 

SpeedCheck

Model Product Warranty Battery Warranty StreetHub Equipped
SpeedCheck-15 3 years 1 year battery warranty increased to match subscription length in years
SpeedCheck-18 3 years 1 year battery warranty increased to match subscription length in years
SpeedCheck-AS 3 years 1 year battery warranty increased to match subscription length in years
SpeedCheck-VS 3 years 1 year battery warranty increased to match subscription length in years

 

LED Enhanced Signs

Sign Warranty

Power Option

(solar engine/cabinet)

Battery Warranty StreetHub Equipped
3 years 5 years 1 year battery warranty increased to match subscription length in years

 

Wrong Way Driver

Model Product Warranty Battery Warranty
WW100 3 years 1 year
WW400 3 years N/A