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  2. Warranty and Return Material Authorization (RMA)

What is the warranty for my system?

This article lists warranty information for all Carmanah products.

Product warranties are as follows:


Gen 1 Beacon Systems (legacy) 
Model Product Warranty Battery Warranty
R820 3 years 1 year
R829 3 years 1 year
R247 3 years 1 year

 

Gen 2 Beacon Systems (legacy)
Model Product Warranty Battery Warranty
R820/R820C 3 years 1 year
R829/R829C 3 years 1 year
R247/R247C 3 years 1 year

 

Gen 3 Beacon Systems (legacy)
Model Product Warranty Battery Warranty Warranty Change
R920 3 years 1 year

purchased after March 16th, 2016 - increased to 5 year warranty

R247-E 3 years 1 year purchased after March 16th, 2016 - increased to 5 year warranty
SC315 3 years 1 year purchased after March 16th, 2016 - increased to 5 year warranty

 

Gen 3 Beacon Systems 
Product Model Product Warranty Battery Warranty StreetHub Equipped
E Series R247-E 5 years 1 year N/A
E Series R820-E 5 years 1 year N/A
E Series R920-E 5 years 1 year N/A
E Series R829-E 5 years 1 year N/A
F Series R247-F 5 years 1 year N/A
F Series R820-F 5 years 1 year N/A
F Series R920-F 5 years 1 year *
F Series R829-F 5 years 1 year *
G Series R247-G 5 years 1 year N/A
G Series R820-G 5 years 1 year N/A
G Series SC315-G 5 years 1 year *
G Series R829-G 5 years 1 year *
E/F/G Series Vehicle Detection Systems (VDS) 3 years 1 year *
  R838 5 years N/A N/A

* battery warranty increased to match connectivity subscription length in years

 

Gen 3 LED Enhanced Signs
Sign Warranty

Power Option

(solar engine/cabinet)

Battery Warranty StreetHub Equipped
3 years 5 years 1 year *

* battery warranty increased to match connectivity subscription length in years

 

SpeedCheck Radar Speed Signs
Model Product Warranty Battery Warranty StreetHub Equipped
SPEEDCHECK-12 3 years 1 year *
SPEEDCHECK-15 3 years 1 year *
SPEEDCHECK-18 3 years 1 year *
SPEEDCHECK-AS 3 years 1 year *
SPEEDCHECK-VS 3 years 1 year *

* battery warranty increased to match connectivity subscription length in years

 
Wrong Way Driver
Model Product Warranty Battery Warranty
WW100 3 years 1 year
WW200 3 years 1 year
WW400 3 years N/A