My shipment has gone missing or arrived damaged, what should I do?

In the event that your shipment is missing or arrived damaged, you need to report a claim as soon as possible.

You will be required to provide the following information to the vendor that you purchased from:

• Purchase Order number
• When the shipment was received
• Was the damage noted on the BOL? 
• Details of how the shipment arrived (e.g. Had the pallet wrapping been opened during transit? Were the boxes damaged and if so, what was the damage?
• Part numbers and quantities of the damaged components (can be identified from the Packing List)
• Provide photos of the pallets, exterior packaging, interior packaging, and damaged components

We will make every effort to keep you or your vendor informed of the progress of our investigation.