My shipment has gone missing or arrived damaged, what should I do?

If your shipment is missing or arrives damaged, file a claim with your vendor and provide the information below.

In the event that your shipment is missing or arrived damaged, you need to report a claim as soon as possible.

You will be required to provide the following information to the vendor that you purchased from:

  • Purchase Order number
  • When the shipment was received
  • Was the damage noted on the BOL? 
  • Details of how the shipment arrived (e.g. Had the pallet wrapping been opened during transit? Were the boxes damaged and if so, what was the damage?
  • Part numbers and quantities of the damaged components (can be identified from the Packing List)
  • Provide photos of the pallets, exterior packaging, interior packaging, and damaged components

We will make every effort to keep you or your vendor informed of the progress of our investigation.

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