Contact us for a replacement AC power supply and use the attached installation guide for instructions.
The following products are discussed in this article:
- Legacy (AC only): SC315
- G Series (AC only): SC315-G, R820-G, R829-G and R247-G
If the AC power supply is not functioning correctly, please get in touch with our Product Support Team so we can help diagnose the issue (any photos you can provide will help with this process).
- Email: Please use the Tech Support contact form on our Knowledge Base and someone from our team will get back to you shortly
- Phone: 1-877-722-8877, select option 1 (8:00 AM - 5:00 PT)
- Live Chat: Chat with us using the orange chat box in the bottom right corner of this page 🗨️.
If the issue is an old or damaged AC power supply, we can provide an updated AC power supply (AC to DC) that is user-serviceable as a drop-in replacement. Please refer to the install guide below for instructions:
G Series AC Cabinet
SC315 AC Cabinet
The legacy SC315 has a different metal backplane than the G Series (current release) that the power supply is mounted to. They are not interchangeable.