How do I initiate a warranty claim?

This article lists the steps required to initiate a warranty claim.

Your first course of action is to contact our Product Support team if you are having an issue or have any questions. Often, we can resolve things without having to initiate a warranty claim.

When contacting our Product Support team, please have the following information on hand:

  • Serial number of system

  • Original order number (if known)

  • Photos of the issue (if applicable)

  • Description of issue

  • Troubleshooting steps taken

Product Support will gather all of the data, verify warranty status, and determine if any product needs replacing.

It is ideal to have a technician on-site before contacting us so we can deal with the issue first hand and perform proper diagnostics.