Why is the speech message not working on my Polara iNX/iDX pushbutton?

This article details the troubleshooting steps to be taken to troubleshoot a Polara iNX/iDX speech message issue.

Product applicability

The following products are discussed in this article:

  • E Series: R920-E and R820-E
  • F Series: R920-F and R820-F
  • G Series: SC315-G and R820-G

Systems equipped with the Polara iNX/iDX pushbutton only.

               polara inx pushbutton

 

See the checklist below for buttons that won't play the speech message:

  1. Digital Output setting is incorrect
    1. Scroll to the OUTP setting on the Carmanah Energy Management System (EMS) and ensure it is set to ALL. If it is set to NITE then the message will only work at night.

If your system does not have an LED load connected to it (RRFB, LED enhanced sign, circular beacon) you will need to set the OUTP setting to NLED. See our article here for more information.

  1. Button wiring is incorrect
    1. For button wiring please see our article here.
  2. Speech message is turned off in the Polara Field Service app
    1. Assign the speech message selection accordingly in the Polara Field Service app.
  3. Speech message volume is low
    1. Adjust the speech message volume in the Polara Field Service app.

 

                      

The checklist above assumes you have a working system with proper system voltage.